Recently in my wanderings, I found a Buck knife buried under some gravel. (Not a clue why I decided to dig right there...) It was in rough shape and the tip of the blade was broken off.
I looked online when I got home and discovered that it wasn't a cheap knife by any means, so I emailed Buck an inquiry about their repair services.
I was told that I could send the knife and $10 to them and it would be repaired. Good deal!
Since one of my everyday carry knives is also a buck, and also had its tip broken off when it was very new (over 20 years ago) by (probably) the first person I handed it to (grrr!), I decided I would send it in as well.
Well, I got the knives back and ... WOW! The found knife looked almost new. They had not only replaced the broken blade with a new, and fairly sharp, blade, but they had also polished the handle very nicely. The wood still has some deep scratches, but everything is smooth and feels nice in the hand. It was more than I expected and I was thrilled.
My everyday knife looked new. It was in pretty good shape anyway (I had long ago reshaped the blade so the broken tip wasn't even noticeable to anyone but me), but it is in practically perfect shape now. Once again, they hit the bullseye!
Just a bit of sharpening and the knives were up to my sharpness standards (which are ridiculously high).
No, Buck isn't paying or otherwise rewarding me to say any of this. I tried to send Buck an email to tell them how happy I was with their repair service as soon as I got the knives back, but the email wouldn't go through. So I hope they will someday see this and know they got my respect. $20 for two like-new knives is a deal that just can't be beat.